Hair Health & Beauty: Delivery Procedures for Unavailable Recipients
At Hair Health & Beauty, we understand that sometimes circumstances may prevent you from being available to receive your order. To ensure a seamless delivery experience, we have outlined procedures to follow in such scenarios. Our goal is to ensure that you receive your products in a timely and efficient manner, even when unexpected situations arise.
What to Do If You Will Not Be at the Salon on the Day of Delivery
If you anticipate being unavailable at your salon on the scheduled delivery day, please follow these steps:
Advance Payment: You can make an EFT (Electronic Funds Transfer) payment before the delivery driver arrives. This prepayment ensures that your order can be delivered even in your absence.
Email Proof of Payment: After making the EFT payment, email the proof of payment to our customer service team. This step is crucial to confirm your payment and facilitate the delivery process.
Online Order and Payment: Alternatively, you can place and pay for your order online via our website at Hair Health & Beauty. This method provides a convenient and secure way to handle your purchase.
Delivery Acceptance: Ensure that someone at the delivery address is available to accept the order on your behalf. If you have concerns about the contents, it is advisable to have the package opened and inspected before the driver leaves the premises.
What to Do If the Salon Closes Unexpectedly
In the event that your salon needs to close unexpectedly on the delivery day, please adhere to the following procedure:
Immediate Contact: Contact us as soon as possible. Prompt communication allows us to instruct the driver to return the goods to our premises office.
Rescheduled Delivery: Once the goods are returned, we will attempt to redeliver your order on the next delivery day designated for your area.
Order Collection Option: If you prefer, we can hold your order at our premises for you to collect at your convenience. This option provides flexibility if rescheduling delivery is not feasible.