Own Courier Collection Procedure

To ensure a smooth collection process, please follow the guidelines below for all online orders:

Order Status Definitions

New Order

• “We have received your order.”
• Your order has been successfully placed and is awaiting processing.

Processing

• Your order is currently in the warehouse and is being picked and packed.
• Please note: At this stage, we are unable to provide the dimensions or weight of the order.

Complete

• Your order has been prepared and is with our dispatch team.
• Once your order reaches this status, it is ready for collection.

Collection Instructions

• Customers arranging their own courier must wait until the order status is marked as “Complete” before booking collection.
• Once the order is complete, you may contact us to request the dimensions and weight required for your courier booking.
• Collections attempted before the order reaches “Complete” status may be refused, as the order will not yet be available.

Important Notes

• Your courier must know the name of your salon and/or your account number to collect your order.
• You cannot provide only your personal name, as all accounts are registered under your business name, unless your name is your registered business name.
• We recommend confirming all collection details with your courier after receiving order dimensions.
• Please ensure your courier provides the correct collection reference and arrives during our operating hours.